Conversation Bot Status for Individual Contacts

Conversation Bots use AI to allow for easy contact replies. Controlling and easily monitoring those conversations is key to ensuring customer satisfaction, which you can now do directly from the message composer for more personalized interactions.

⭐️Why Is This Feature Beneficial To Your Company?

• Individualized Experience: Personalize the customer experience by enabling or disabling the Conversation AI depending on the customer and their situation.

• Targeted Human Interactions: This helps your team focus on contacts ready to be converted into sales and has the bot manage less relevant conversations.

• Simplified Management: This allows for easy troubleshooting and management of the Conversation AI as needed, leading to better results in its responses.

⭐️How To Use the Conversation Bot Status for Individual Contacts:

1. Navigate to the Conversations tab and access your desired contact’s conversation. If the bot is active you’ll see a green online icon.

   

2. To turn the bot off click the bot status icon and select Inactive from the dropdown menu.

   

3. Temporarily pause the bot by selecting Sleep/Snooze and setting a specific time for automatic reactivation.

   

4. The bot automatically turns off in scenarios like reaching the maximum message limit or when a manual/workflow message is sent and can be restarted by selecting the Active status.

   

Easily personalize your contacts’ journey by activating or inactivating the Conversation AI as you see fit for their specific needs directly from their conversation.