Conversation AI Response Info

Conversation AI Response Info

system update
February 27, 2025•1 min read

Training your Conversation AI Bot to reflect your voice is an ongoing process. As it learns and evolves, continuous monitoring of its interactions with customers remains essential.

⭐️Why Is This Feature Beneficial To Your Company?

  • Increased Transparency: Minimize confusion and approach your bot interactions in an uncomplicated way that makes it clear when and why the response happened.

  • Interaction Review: Monitor how your AI Bot responds to customers and what triggers the responses. This will help you verify data accuracy and improve interactions.

  • Improved Troubleshooting: You can easily fine-tune your bot’s responses by accessing the interaction record, making it easy to address any issue.

⭐️How To View The Conversation AI Response Info?

  1. Head to the Conversations Tab and click the two-star icon under the message to open the AI Message Details panel.

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  2. Use the Prompt and Intent tab to quickly edit the prompt your bot is using.

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  3. Open the Chat History tab to view all messages between the customer and the AI

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  4. Open the Action Execution History to view all Actions the AI triggered during response generation.

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This feature helps you understand your bot’s behavior, providing insights into why interactions happen and ensuring it performs at its best to be the most effective assistant possible.

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Melodies Business Solutions, co-founded by Melodie Cole and Angela Bryant, empowers businesses with innovative customer relationship management (CRM) solutions tailored to enhance client engagement and streamline operations. The company’s all-in-one platform integrates features like automated marketing campaigns, appointment scheduling, and unified communication hub to help businesses achieve excellence. Their core values—integrity, commitment, value-centric service, and support—drive a culture of trust, dedication, and meaningful impact. Melodies Business Solutions is committed to inspiring entrepreneurs by providing them with the tools and support needed to build successful businesses through innovative automation and personalized service.

Melodies Business Solutions

Melodies Business Solutions, co-founded by Melodie Cole and Angela Bryant, empowers businesses with innovative customer relationship management (CRM) solutions tailored to enhance client engagement and streamline operations. The company’s all-in-one platform integrates features like automated marketing campaigns, appointment scheduling, and unified communication hub to help businesses achieve excellence. Their core values—integrity, commitment, value-centric service, and support—drive a culture of trust, dedication, and meaningful impact. Melodies Business Solutions is committed to inspiring entrepreneurs by providing them with the tools and support needed to build successful businesses through innovative automation and personalized service.

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