Bot Wait Time Before Responding in Workflows

Controlling the flow of conversations with bots allows for a more human touch in interactions. By incorporating natural delays into exchanges, enabling tailored interactions for specific use cases, and providing granular control over response timing, you can create a more engaging and realistic conversational experience.

⭐️Why Is This Feature Beneficial To Your Company?

• Customer Experience: Improve the contact’s perception of your bot by adding natural spacing into conversations, creating a more human feeling in AI interactions.

• Improved Customization: This gives you granular control over the finer details of the Conversation Bots including the timing and way they respond to messages.

• Increased Efficiency: This gives the ability for the bot to collect all messages and respond to them in one go, creating a better conversation flow and reducing interactions.

⭐️How To Use Dropdown Icons in Navigation Menu?

1. Navigate to a workflow and select either the Conversation AI Bot or the Appointment Booking Conversation AI Bot.

   

2. Open the bot configuration to access the Bot Wait Time before Responding feature. For Conversation, AI Bots, locate the setting labeled "Wait Time".

   

3. For Appointment Booking Conversation AI Bots, locate the setting labeled "Wait Time Before Responding". Once you do, enter the desired wait time in seconds to set the Bot Response Wait Time.

   

4. Save the workflow, and the bot will now respond according to the configured wait time for that specific workflow.

   

This improvement will help you add a personalized touch to Conversation AI Bots making them more human and casual, providing broader usability, and creating specific workflow timing for certain cases, such as appointment booking or casual conversations.